This live event takes place Sunday, October 26, 10 am-2 pm EST (7 am-11 am PST).
The term patient-centered care has become widely used throughout the healthcare sector as a means of expressing core values and integration of the patient's perspective in treatment plans, preferences, and health-related goals. Historically patient care was provider-driven and this shift to integrate patient-centered approaches requires insight, understanding, and buy-in from healthcare leadership in any health-related entity. This course will provide the learner with information pertaining to the history of patient-centered care, its advantages, integration and application for specific specialties, and some barriers that may present prior to and during implementation. The course will provide examples and a deep dive into the application of patient-centered care in the Veterans Administration, intensive care unit, and with pediatric patients, as well as other situations. Healthcare professionals taking this course will be able to identify ways to apply patient-centered care principles and core values into their respective practice, while also recognizing potential barriers that may present. Recognizing the patient-centered care approach to healthcare will be beneficial to all healthcare professionals, providers, and specialists and will be a key measurable element with surveys and other evaluation tools.
This live webinar is designed for mental and behavioral health professionals who would benefit from enhanced knowledge and skills related to patient-centered care.
In today's healthcare environment the patient perspective and experience is a priority. The purpose of this course is to provide healthcare professionals with the skills and strategies necessary to provide optimal patient-centered care, ultimately addressing health disparities and inequities and working to achieve health equity.
Upon completion of this course, you should be able to:
- Discuss the history and early development of the patient-centered care concept and elements.
- Discuss healthcare organizations that have established patient-centered care protocol and application of methodology to serve patients for improved outcomes.
- Indicate specific patient questions designed to understand their preference, needs, and goals.
- Summarize patient-centered process, barriers, and approach for pediatric care and other specialties.
- Describe health-related outcomes relative to increased patient engagement due to application of patient-centered care.
- Explain aspects of the patient-centered care approach towards virtual health care provision.
Joy Siegel, EdD, MBA, provides solution-oriented services to seniors and their families by assessing and addressing social determinants of health. Direct services are designed to improve quality of life and address such issues as crisis intervention, aging in place, identifying financial resources, home health, housing, and social services. Joy has also worked with healthcare providers and most recently consulted with AgeWell Global, leading a grant-funded pilot designed to reduce Medicare readmissions at Holy Cross Hospital in Ft. Lauderdale. Joy has participated in research projects that include exploring quality of life and healthcare systems, loneliness, civic reengagement, and cultural competency. Her clients include Nova Southeastern University, Case Western Reserve, Jewish Community Services, and Chrysalis Health. Joy has developed an extensive catalog of continuing education courses for healthcare providers. Her latest courses focus on social determinants of health and partnerships between healthcare systems and community-based organizations. Joy was a fundraising consultant for over 15 years and worked with over 200 nonprofits raising over $300 million. She also created, produced, and hosted Good Work Radio, sponsored by the Office Depot Foundation. Joy has interviewed many celebrated heroes and celebrities and is proud to have interviewed all the U.S. presidents since George H. W. Bush.
Contributing faculty, Joy Siegel, EdD, MBA, has disclosed no relevant financial relationship with any product manufacturer or service provider mentioned.
Kimberly Byrd, EdD, PMSW
Scott Deatherage, PhD
Candace Pierce, DNP, RN, CNE, COI
Leyna Antonucci, PT, DPT
Verlyn Evans, EdD, CCC/SLP
Heather O'Connell, DHA, RRT-ACCS, CPFT
Jessica Restivo, MS, OTR/L, NTMTC
The division planners have disclosed no relevant financial relationship with any product manufacturer or service provider mentioned.
Sarah Campbell
The Director of Development and Academic Affairs has disclosed no relevant financial relationship with any product manufacturer or service provider mentioned.
The purpose of NetCE is to provide challenging curricula to assist healthcare professionals to raise their levels of expertise while fulfilling their continuing education requirements, thereby improving the quality of healthcare.
Our contributing faculty members have taken care to ensure that the information and recommendations are accurate and compatible with the standards generally accepted at the time of publication. The publisher disclaims any liability, loss or damage incurred as a consequence, directly or indirectly, of the use and application of any of the contents. Participants are cautioned about the potential risk of using limited knowledge when integrating new techniques into practice.
It is the policy of NetCE not to accept commercial support. Furthermore, commercial interests are prohibited from distributing or providing access to this activity to learners.
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The role of implicit biases on healthcare outcomes has become a concern, as there is some evidence that implicit biases contribute to health disparities, professionals' attitudes toward and interactions with patients, quality of care, diagnoses, and treatment decisions. This may produce differences in help-seeking, diagnoses, and ultimately treatments and interventions. Implicit biases may also unwittingly produce professional behaviors, attitudes, and interactions that reduce patients' trust and comfort with their provider, leading to earlier termination of visits and/or reduced adherence and follow-up. Disadvantaged groups are marginalized in the healthcare system and vulnerable on multiple levels; health professionals' implicit biases can further exacerbate these existing disadvantages.
Interventions or strategies designed to reduce implicit bias may be categorized as change-based or control-based. Change-based interventions focus on reducing or changing cognitive associations underlying implicit biases. These interventions might include challenging stereotypes. Conversely, control-based interventions involve reducing the effects of the implicit bias on the individual's behaviors. These strategies include increasing awareness of biased thoughts and responses. The two types of interventions are not mutually exclusive and may be used synergistically.
#9655L: Insights and Overview: Patient-Centered Care
Patient-centered care (PCC) is integral to improving the U.S. health system, empowering providers, educating and informing patients, and delivering best practices with improved health outcomes. Communication is central to achieving the goals of patient-centered care. Addressing each patient as a person with compassion and empathy is key to building trust that yields patient engagement to manage chronic conditions. Culturally competent approaches are key to addressing patients and their families with sensitivity, communicating in a manner that meets their needs for understanding. Patient-centered care involves shared decision making based on preferences, and providers must recognize these preferences to deliver the best care.
The workbook discussed in this webinar is available here.
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