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| A) | Dr. Harvey Picker | ||
| B) | Dr. George Washington | ||
| C) | Dr. Jonas Salk | ||
| D) | Dr. Jack Kevorkian |
| A) | Patients are expected to listen to their physician and accept all guidance in order to improve their health. | ||
| B) | Patients determine if communication was effective, thus overruling provider perspective. | ||
| C) | Patients speak with their families without physician consultation to inform the physician of their treatment plan. | ||
| D) | Patients do not have a say in any treatment plan. |
| A) | Gallup study. | ||
| B) | Pew Survey. | ||
| C) | HCAPHS survey tool. | ||
| D) | Netflix survey. |
| A) | CMS | ||
| B) | HCAHPS | ||
| C) | PCORI | ||
| D) | NIH |
| A) | preference for parking. | ||
| B) | preference for hospital food. | ||
| C) | value. | ||
| D) | determination of a cure. |
| A) | Safety | ||
| B) | Effectiveness | ||
| C) | Efficiency | ||
| D) | Egalitarian |
| A) | Picker's patient-centered care. | ||
| B) | Institute of Medicine's aims. | ||
| C) | Wong's patient-centered system. | ||
| D) | AMA's directives of care. |
| A) | there are discrepancies between patient and healthcare professional perceptions. | ||
| B) | patients and healthcare professionals always perceive disease the same way. | ||
| C) | patients do not want input into their care. | ||
| D) | provider-centric care is always the most reliable. |
| A) | the patient as the primary source of decision making with the provider. | ||
| B) | the provider as the only decision maker for the treatment plan. | ||
| C) | the family as the primary source of support for the patient. | ||
| D) | social connectedness between the family and the care manager. |
| A) | integrate PFCC principles into daily practice for all patients. | ||
| B) | ensure sufficient PPE for all staff. | ||
| C) | wait until they are short staffed. | ||
| D) | rely on families to engage in teamwork on the floor. |
| A) | occasionally delayed onset of symptoms from chronic conditions. | ||
| B) | helped find cures for adult disease. | ||
| C) | contributed to improved recovery and healing to their patients. | ||
| D) | improved educational support for children. |
| A) | clarifying. | ||
| B) | avoiding. | ||
| C) | bilingualism. | ||
| D) | reporting. |
| A) | love and marriage. | ||
| B) | details and correspondence. | ||
| C) | compassion and empathy. | ||
| D) | EMR notes and multifunctional teams. |
| A) | increased rates of burnout. | ||
| B) | lower rates of burnout. | ||
| C) | decreased job satisfaction. | ||
| D) | job promotions. |
| A) | Disease-specific | ||
| B) | Risk management | ||
| C) | Provider-driven | ||
| D) | Value proposition |
| A) | Patient experience | ||
| B) | Food quality | ||
| C) | Available parking | ||
| D) | Welcoming lobby |
| A) | Pilot programs | ||
| B) | Innovations and interventions | ||
| C) | Evaluation of outcomes | ||
| D) | All of the choices |
| A) | open lines of communication enabled relationships to develop between patients, providers, and care team. | ||
| B) | communication should be limited to monthly care plan meetings over a two-year period. | ||
| C) | communication was important during the crisis period of treatment. | ||
| D) | formal communication was essential to maintaining care plan regimens over a 90-day period. |
| A) | Psychosocial | ||
| B) | Complex physical | ||
| C) | Intermediate social | ||
| D) | Limited |
| A) | Transformational | ||
| B) | Patient-centered care | ||
| C) | Social exchange | ||
| D) | Ecological model |
| A) | social exchange theory. | ||
| B) | patient-centered care. | ||
| C) | hospital administration. | ||
| D) | innovation technology pilots. |
| A) | Unaddressed perception issues | ||
| B) | Return on investment | ||
| C) | Pandemic | ||
| D) | Belief systems |
| A) | Something about me should include me. | ||
| B) | My body, my choice. | ||
| C) | Nothing about me without me. | ||
| D) | Ask your provider. |
| A) | anxiety. | ||
| B) | uncertainty. | ||
| C) | depression. | ||
| D) | All of the choices |
| A) | Support services for mental health | ||
| B) | Lack of trust with care team | ||
| C) | Misinformation | ||
| D) | Community-based resources |
| A) | operating, maintaining, and updating devices and technology. | ||
| B) | adhering to quality assurance guidelines. | ||
| C) | appointment setting for follow-up visits. | ||
| D) | reporting adverse events to the proper authorities. |
| A) | Caregiving needs | ||
| B) | Bereavement | ||
| C) | End-of-life planning | ||
| D) | Limited to no decision making |
| A) | environmental stress. | ||
| B) | low workload. | ||
| C) | staff shortages. | ||
| D) | constant sense of urgency. |
| A) | physician-driven approach that can limit integration of PCC. | ||
| B) | history of PCC and its success. | ||
| C) | lack of patient awareness. | ||
| D) | lifestyle choice. |
| A) | caregiver buy-in. | ||
| B) | contractual negotiations. | ||
| C) | leadership buy-in. | ||
| D) | positive outcomes. |
| A) | learning sessions and programs. | ||
| B) | long-term hospitalizations. | ||
| C) | provider support groups. | ||
| D) | limited education. |
| A) | Occupational and music therapies | ||
| B) | EMDR and regression therapies | ||
| C) | Music and reminiscence therapies | ||
| D) | Cognitive and multisensory stimulation therapies |