Works Cited
Conflict Prevention and Resolution: The Psychology of Communication and Difficult Conversations
Course #9671L-
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- Participation Instructions
- Review the course material online or in print.
- Complete the course evaluation.
- Review your Transcript to view and print your Certificate of Completion. Your date of completion will be the date (Pacific Time) the course was electronically submitted for credit, with no exceptions. Partial credit is not available.
1. Abunemeh S. Investigating the impact of conflict management approaches on organizational productivity in healthcare settings: a qualitative exploration. Open J Soc Sci. 2024;12(11).
2. AlKhars M, Evangelopoulos N, Pavur R, Kulkarni S. Cognitive biases resulting from the representativeness heuristic in operations management: an experimental investigation. Psychol Res Behav Manag. 2019;12:2630-276.
3. Born RT. Stop fooling yourself! (diagnosing and treating confirmation bias). eNeuro. 2024;11(10):415-424.
4. Brook C. A false memory trap: verbatim vs gist memories on trial. Altern Law J. 2021;46(4):293-298.
5. Choi I, Cha O. Cross-cultural examination of the false consensus effect. Front Psychol. 2019;10:2747.
7. Dethmer J, Chapman D, Klemp KW. The 15 Commitments Of Conscious Leadership: A New Paradigm For Sustainable Success. Dethmer, Chapman and Klemp; 2015.
8. Gallo A. What is Active Listening? Available at https://hbr.org/2024/01/what-is-active-listening. Last accessed April 23, 2026.
9. Hamed Al Kiyumi M. Conflict management in healthcare leadership: a narrative review. J Med Healthc. 2023;5(11):1-9.
11. Itzchakov G, Weinstein N, Legate N, Amar M. Can high quality listening predict lower speakers' prejudiced attitudes? J Exp Soc Psychol. 2020;91:104022.
13. Kennedy K, Cornelius T, Ansari A, Ring J, Kisuule F. Six steps to conflict resolution: best practices for conflict management in health care. J Hosp Med. 2023;18:360-363.
15. Nikitara M, Dimalibot MR, Latzourakis E, Constantinou CS. Conflict management in nursing: analyzing styles, strategies, and influencing factors: a systematic review. Nurs Rep. 2024;14(4):4173-4192.
16. Paul C. The role of the fundamental attribution error in the context of human resource management. Psychol Res. 2021;11(2):7-12.
17. Prasko J, Ociskova M, Vanek J, et al. Managing transference and countertransference in cognitive behavioral supervision: theoretical framework and clinical application. Psychol Res Behav Manag. 2022;11:2129-2155.
18. Ranjith A, Dash A, Binod P. Conflict management in healthcare setting—an essential public health skill. Int J Health Syst Implement Res. 2024;8(1):22-28.
19. Redelmeier DA, Roach J. Psychology insights on apologizing to patients. J Hosp Med. 2025;20:878-881.
20. Rezaei J. Anchoring bias in eliciting attribute weights and values in multi-attribute decision-making. J Decis Syst. 2021;30(1):72-96.
22. Scott S. Fierce Conversations: Achieving Success At Work and In Life, One Conversation At A Time. New American Library; 2017.
23. Stone D, Patton B, Heen S. Difficult Conversations: How To Discuss What Matters Most. Penguin; 2023.
24. Tepper SJ, Gilovich T. The minority-groups homogeneity effect: seeing members of different minority groups as more similar to each other than members of the majority. J Pers Soc Psychol. Published October 14, 2024.
- Back to Course Home
- Participation Instructions
- Review the course material online or in print.
- Complete the course evaluation.
- Review your Transcript to view and print your Certificate of Completion. Your date of completion will be the date (Pacific Time) the course was electronically submitted for credit, with no exceptions. Partial credit is not available.