Works Cited

Managing Disruptive Patients

Course #67210-

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  • Participation Instructions
    • Review the course material online or in print.
    • Complete the course evaluation.
    • Review your Transcript to view and print your Certificate of Completion. Your date of completion will be the date (Pacific Time) the course was electronically submitted for credit, with no exceptions. Partial credit is not available.

1. Occupational Safety and Health Administration. Guidelines for Preventing Workplace Violence for Healthcare and Social Service Workers. Available at https://www.osha.gov/sites/default/files/publications/osha3148.pdf. Last accessed December 31, 2024.

2. Sari H, Yildiz İ, Çağla Baloğlu S, Özel M, Tekalp R. The frequency of workplace violence against healthcare workers and affecting factors. PLoS One. 2023;18(7):e0289363.

3. National Institute for Occupational Safety and Health. About Workplace Violence. Available at https://www.cdc.gov/niosh/violence/about. Last accessed December 31, 2024.

4. Lim MC, Jeffree MS, Saupin SS, Giloi N, Lukman KA. Workplace violence in healthcare settings: the risk factors, implications and collaborative preventive measures. Ann Med Surg (Lond). 2022;78:103727.

5. Halter MJ. Varcarolis' Foundations of Psychiatric-Mental Health Nursing. 9th ed. St. Louis, MO: Elsevier; 2021.

6. Kafle S, Paudel S, Thapaliya A, Acharya R. Workplace violence against nurses: a narrative review. J Clin Transl Res. 2022;8(5):421.

7. Chakraborty S, Mashreky SR, Dalal K. Violence against physicians and nurses: a systematic literature review. J Public Health (Berl). 2022;30(8):1837-1855.

8. Jones CB, Sousane Z, Mossburg S. Addressing Workplace Violence and Creating a Safer Workplace. Washington, DC: U.S. Department of Health and Human Services; 2023.

9. Small TF, Gillespie GL, Hutton S, Davis KG, Smith CR. Workplace violence prevalence and reporting in home health care: a cross-sectional survey. Home Health Care Manag Pract. 2023;35(1):31-39.

10. Urbanek K, Graham K. Workplace Violence Prevention Handbook. Milwaukee, WI: Crisis Prevention Institute; 2022.

11. Thomann S, Zwakhalen S, Richter D, Bauer S, Hahn S. Restraint use in the acute-care hospital setting: a cross-sectional multi-centre study. Int J Nurs Stud. 2021;114:103807.

12. Townsend MC, Morgan K. Essentials of Psychiatric Mental Health Nursing: Concepts of Care in Evidence-Based Practice. 7th ed. New York, NY: FA Davis; 2017.

13. The Joint Commission. R3 Report Issue 30: Workplace Violence Prevention Standards. Available at https://www.jointcommission.org/-/media/tjc/documents/standards/r3-reports/wpvp-r3-30_revised_06302021.pdf. Last accessed December 31, 2024.

14. National Institute for Occupational Safety and Health. Online Workplace Violence Prevention Course for Nurses. Available at https://www.cdc.gov/niosh/docs/2013-155/default.html. Last accessed June 18, 2026.

15. American Nurses Association; American Psychiatric Nurses Association; International Society of Psychiatric-Mental Health Nurses. Psychiatric-Mental Health Nursing: Scope & Standards of Practice. 3rd ed. Silver Spring, MD: American Nurses Association; 2021.

16. Stewart SJF, Moon Z, Horne R. Medication nonadherence: health impact, prevalence, correlates and interventions. Psychol Health. 2023;38(6):726-765.

17. Poonawalla IB, Chung L, Shetler S, Pearce H, Dixon SW, Racsa P. Medication adherence star ratings measures, health care resource utilization, and cost. Am J Manag Care. 2024;30(5):210-217.

18. U.S. Food and Drug Administration. Combating Antibiotic Resistance. Available at https://www.fda.gov/ForConsumers/ConsumerUpdates/ucm092810.htm. Last accessed December 31, 2024.

19. Centers for Disease Control and Prevention. Drug-Resistant TB. Available at https://www.cdc.gov/tb/topic/drtb/default.htm. Last accessed December 31, 2024.

20. Al-Ani A, Hammouri M, Sultan H, Al-Huneidy L, Mansour A, Al-Hussaini M. Factors affecting cervical screening using the health belief model during the last decade: a systematic review and meta-analysis. Psychooncology. 2024;33(1):e6275.

21. Alyafei A, Easton-Carr R. The health belief model of behavior change. In: StatPearls. Treasure Island, FL: StatPearls Publishing; 2024.

22. American Psychiatric Association. Diagnostic and Statistical Manual of Mental Disorders. 5th ed. Text revision. Washington, DC: American Psychiatric Association; 2022.

23. Jones CL, Jensen JD, Scherr CL, Brown NR, Christy K, Weaver J. The health belief model as an explanatory framework in communication research: exploring parallel, serial, and moderated mediation. Health Commun. 2015;30(6):566-576.

24. Walker P. Doctor-patient relationships. Philos Now. 2017;119:1-14.

25. Gan DZ, McGillivray L, Han J, Christensen H, Torok M. Effect of engagement with digital interventions on mental health outcomes: a systematic review and meta-analysis. Front Digit Health. 2021;3:764079.

26. Kemerer DA. How to manage manipulative behavior in geriatric patients. Am Nurse Today. 2016;17(10):5.

27. Riley JB. Communication in Nursing. 9th ed. St. Louis, MO: Elsevier; 2020.

28. Schoenly L. Manipulation: A Significant Stressor for Correctional Nurses. Available at http://correctionalnurse.net/manipulation-a-significant-stressor. Last accessed December 31, 2024.

29. Bergstrom H, Farington DP. Grandiose-manipulative, callous-unemotional, and daring-impulsive: the prediction of psychopathic traits in adolescence and their outcomes in adulthood. J Psychopathol Behav Assess. 2018;40(2):149-158.

30. Reach G. Patient education, nudge, and manipulation: defining the ethical conditions of the person-centered model of care. Patient Prefer Adherence. 2016;10:459-468.

31. Herdman TH, Kamitsuru S. Nursing Diagnoses: Definitions and Classification 2021–2023. 12th ed. New York, NY: Thieme; 2021.

  • Back to Course Home
  • Participation Instructions
    • Review the course material online or in print.
    • Complete the course evaluation.
    • Review your Transcript to view and print your Certificate of Completion. Your date of completion will be the date (Pacific Time) the course was electronically submitted for credit, with no exceptions. Partial credit is not available.